~ tinrooffarmhouse@gmail.com ~ 415.269.6762 ~
 
 
~ bring a bit of the farmhouse with you after every visit ~

 

 

 

© 2018 by Tin Roof Farmhouse. Proudly created with Wix.com

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{Questions & Answers}

A.   Contact us once you’ve booked your event date & location. Your venue will be a huge factor in determining what vintage rentals will be right for you & of course the date is important so we can make sure that our unique pieces are available for your big day. Browse our Rental Inventory & Services to determine what you're looking for & how we can help you create your vision. Then let's chat! We provide a free consultation (via phone or in person in Grass Valley) to discuss a plan & next steps. We can do everything else online.

Q. So how does this all work?

Q. What are the prices?

A.   Our rentals are priced individually, as specific sets or as packages giving you the opportunity to choose what works for your special day. All of the items have the prices listed on the specific inventory page. (Find our unique Rental Inventory here.) We can also create custom packages if you’d rather that we put something together for you, including styling & design, for an additional fee. See our Services pages for more info. Contact us directly for any further inquiries.

 

Our rates are assessed “per event”, which we consider to be a maximum of 48 hours, allowing a day for delivery & setup, a full day for the event & a day for take-down & return. Longer-term rates are available upon request. Late returns are subject to additional charges. Unless you have confirmed your order with a 50% deposit, prices are subject to change at anytime.

Q. How do I reserve items from your rental inventory?

A.   Will-call orders are subject to a $100 minimum order & deliveries start at a $350 minimum rental order. Delivery is quoted separately. Please inquire for specific rates & items that require delivery, staging, packing & return.

Q. Do you offer delivery?

Q. Can I pick up my rentals from your studio?

A.   Approved items can be picked up directly at our warehouse in Grass Valley, California with the proper transportation for your order. Your order will be packed & ready, we simply ask that you return all original packaging materials such as totes, bins, mason jar boxes & bubble wrap or a replacement fee will be assessed. Be prepared to load your own vehicle, although we will assist in getting items to your vehicle.

 

Because of the fragile & delicate nature of our vintage & antique pieces, not all of them make good travel partners. For that reason we do not allow our clients to pickup certain rentals from our warehouse. We may approve another industry professional to pickup an item based on prior approval in which case we would need to be contacted requesting this permission by the time of final payment. Really, we just want to make sure that all of our items are transported safely & make it back to us in the condition that they left.

 

If will-call rental items are not picked up within the timeframe noted on the Invoice & arrangements have not been made in advance, a $25 off-hour/reschedule surcharge will be assessed.

Q. What are your studio hours?

A.   We would love for you to come for a free consultation at our warehouse to see our pieces in person as well as a few staged vignettes. We can chat about the details of your day & figure out which pieces will tell your story best. Please be sure to contact us as we are available by appointment only.

A.   We offer delivery throughout Northern California & to Reno, Nevada. All charges are determined by location & quoted separately from the inventory. The charges do not include setup & teardown of your event. Charges for delivery start at $75 within the foothills region. A minimum rental order of $350 is required for us to deliver. Higher minimums are required for the Bay Area & parts of Northern California. Please inquire for a specific quote.

 

Because of the fragile & delicate nature of our vintage & antique pieces, not all of them make good travel partners. Please inquire for specific details.

 

Delivery fees assume the rental items are being delivered to a level area within 25 feet from the delivery vehicle. Additional labor fees may be assessed for delivery or pick-up of orders that are further than 25 feet from the delivery vehicle, involve carrying the items up or down stairs, or require substantial time or effort when delivering or picking-up.

 

At the time of pickup, all rental items must be broken down & placed in the same central location in which it was delivered unless other arrangements are made prior to your event. Items not ready for pickup when scheduled will be subject to additional hourly fees.

Q. Is there a minimum order?

A.   To reserve our rental items, browse through our Inventory & select the items you're interested in. Us our contact form to start the rental process. Once we recieve your inquiry we'll respond with a brochure or proposal detailing the items of interest. It will include our client agreement & an electronic invoice. If items requested on your order are not available, we will contact you to discuss alternatives.

 

Once the client agreement is received signed & a 50% deposit payment is received we will hold your items, date(s) & price(s). Final payment is due 2 weeks prior to your event date.

Q. Is a deposit required to reserve items?

A.   Yes, we require a non-refundable 50% retainer along with a signed agreement with a credit card on file in order to reserve rental items for your event date.

Q. Will you set up & style your rental items?

A.   Yes, we love to style our goodies! We offer setup & teardown as well as styling services for an additional charge of $95.00 an hour. Please check out Our Services for more info.

Q. Can I change my order after my initial request?

A.   We know that you may have changes to your order, especially if reserving early. Should you wish to cancel a portion of your rental items or make substitutions, the total fee shall not decrease by more than 10% of your total rental fees. There are no refunds for cancellations of items made less than 30 days prior to your event date. Keep in mind that our rentals are one-of-a-kind & may not be available for your date.

Q. Do items need to be returned clean?

A.   All serving ware, dessert trays, cake stands, dinner & drinkware come to you clean & ready to use. We ask that all dishware & food service items be scraped free of food immediately after use & packed in their original containers.

 

All other items should be returned clean to avoid a cleaning fee, which may include professional cleaning fees on upholstered items. Fees vary depending on extent of cleaning required. We simply ask that you return all original packaging materials such as totes, bins & bubble wrap or a replacement fee will be assessed. 

Q. What happens if an item is damaged?

A.   We understand that life includes mishaps now & then. The customer is responsible for items from the time of delivery until the time of pick-up. In the case of will call items, the customer is responsible from the time of pick-up until the time of return. Please ensure that items are secure at all times & protected from the weather. We charge for broken, damaged or missing items including missing equipment such as totes, containers & moving supplies. Fees for non-repairable or missing items will be assessed on a case-by-case basis & are charged to the credit card on file. Replacement fees vary according to each item & are available upon request. If an item is able to be cleaned or repaired, you will only be charged for the cleaning or repair of the item & for any rentals missed while the item is out of our inventory.

 

Damaged or missing items must be reported prior to the event or the items will be considered received & in good condition.

Q. Would you be interested in collaborating on an upcoming        photo shoot for publication?

A.   We would love to consider working with you on a styled shoot. Please email us all of the details at tinrooffarmhouse@gmail.com. Include a list of vendors involved, an inspiration board, as well as the items or a type of items that you’re interested in including so we can figure out if we’re the right fit. We'll get right back to you.

Q. Are you interested in buying some of my vintage pieces?

A.   We're always looking for great new items to add to our inventory. Please email your photos & price list to us at tinrooffarmhouse@gmail.com.

Q. What if I don't see what I'm looking for?

A.   We're always on the look out for fabulous new items to add to our ever-growing collection! If it will fit into our inventory selection we'd be thrilled to source a particular item for you. Chances are we’ll find just what you were looking for but we will need ample time for the search.